This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Patient Rights

PATIENTS’ RIGHTS AND RESPONSIBILITIES  

Patients’ Rights 

  • To be registered with and receive treatment from a GP
  • To be dealt with in a courteous and professional manner by all members of our staff
  • To be seen by an appropriate health care professional within 48 hours of request (for urgent cases we would aim to see patients within 24 hours)
  • To expect complete confidentiality and for information about them to be protected in line with the current Data Protection Act
  • To ask for a second opinion from medical staff where appropriate
  • To not wait longer than 30 minutes beyond a booked appointment time except in exceptional circumstances
  • To receive treatment in line with current medical guidelines
  • To have access to an interpreter whenever possible (we will need advance notice)
  • To receive treatment regardless of race, nationality, gender, age, social class, religion, sexual orientation, appearance, disability or medical condition.

Patients’ Responsibilities 

  • To arrive promptly for appointments and report to our Duns Medical Group reception desk on arrival
  • To behave in a non-threatening, non-violent manner to all members of staff
  • To notify the practice if unable to attend an appointment
  • To notify the practice of any change of circumstances e.g. address, surname or telephone number
  • To attempt self treatment of minor illnesses such as coughs and colds whenever possible
  • To book ahead if wishing to be seen by a specific doctor
  • To pass on your comments to healthcare staff
  • To take care with medicines, and return any which you do not require or are out-of-date to your community pharmacist


NHS ScotlandThis site is brought to you by My Surgery Website