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Patient Rights


Patients’ Rights 

  • To be registered with and receive treatment from a GP
  • To be dealt with in a courteous and professional manner by all members of our staff
  • To be seen by an appropriate health care professional within 48 hours of request (for urgent cases we would aim to see patients within 24 hours)
  • To expect complete confidentiality and for information about them to be protected in line with the current Data Protection Act
  • To ask for a second opinion from medical staff where appropriate
  • To not wait longer than 30 minutes beyond a booked appointment time except in exceptional circumstances
  • To receive treatment in line with current medical guidelines
  • To have access to an interpreter whenever possible (we will need advance notice)
  • To receive treatment regardless of race, nationality, gender, age, social class, religion, sexual orientation, appearance, disability or medical condition.

Patients’ Responsibilities 

  • To arrive promptly for appointments and report to our Duns Medical Group reception desk on arrival
  • To behave in a non-threatening, non-violent manner to all members of staff
  • To notify the practice if unable to attend an appointment
  • To notify the practice of any change of circumstances e.g. address, surname or telephone number
  • To attempt self treatment of minor illnesses such as coughs and colds whenever possible
  • To book ahead if wishing to be seen by a specific doctor
  • To pass on your comments to healthcare staff
  • To take care with medicines, and return any which you do not require or are out-of-date to your community pharmacist

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