HEALTH & CARE EXPERIENCE SURVEY 2013/14
Please click on the link below to access the most recent survey results for Duns Medical Group.
GPAQ QUESTIONNAIRE RESULTS 2008/09
In previous years practices were asked to complete the above survery to gauge patient views on how well we were working.
The survey was carried out in house after patients had seen the doctor. We asked a total of 50 consecutive patients per doctor to complete a questionnaire. During this period we handed out approximately 60 questionnaires per doctor, as it was clear that some patients would rather take them home to complete, and return by hand or in a supplied stamped addressed envelope. Several of these questionnaires were not returned and we therefore had to do extra in the surgery to make up the 50 we had undertaken to complete.
Although the recommended figure is 25 questionnaires per 1000 patients we felt that by completing 50 for each doctor we would have a broader range of responses to give a better view of how patients rate us as a practice. The doctors were also able to use this data for their annual appraisals.
Please find below our results compared with the UK average score :
Q2. Satisfaction with receptionists
Q3a. Satisfaction with opening hours
Q4b. Satisfaction with availability of particular doctor
Q5b. Satisfaction with availability of any doctor
Q7b. Satisfaction with waiting times at practice
Q8a. Satisfaction with phoning through to practice
Q8b. Satisfaction with phoning through to doctor for advice
Q9b. Satisfaction with continuity of care
Q10a. Satisfaction with doctor's questioning
Q10b. Satisfaction with how well doctor listens
Q10c. Satisfaction with how well doctor puts patient at ease
Q10d. Satisfaction with how much doctor involves patient
Q10e. Satisfaction with doctor's explanations
Q10f. Satisfaction with time doctor spends
Q10g. Satisfaction with doctor's patience
Q10h. Satisfaction with doctor's caring and concern
Q11a. Ability to understand problem after visiting doctor
Q11b. Ability to cope with problem after visiting doctor
Q11c. Ability to keep healthy after visiting doctor
As a practice we were delighted with the results, scoring over 90% in 11 of the 19 questions asked. We were especially pleased by the Q 10 responses indicating a high level of satisfaction with our doctors' consultations. Our patients gave a lot of positive feedback and left some very appreciative comments.