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Latest News

Public Holiday

Duns Medical Group will be closed on Monday 20th July 2020. Please contact NHS 24 on 111 if you require urgent medical advice or attention. For life threatening problems, dial 999. We will reopen at 8.00am on Tuesday 21st July. Please ensure you have enough medication to last you whilst we are closed. Many thanks. 

Covid-19 (Coronavirus) Update

We would like to thank all of our patients for their understanding and patience whilst we have made changes to cope with the current pandemic. We are aware this is a very different model for accessing medical care, however it has been received very well and it has made our job much easier.

We will be providing our patients with a series of updates regarding the Coronavirus as the situation develops. As a practice, we are taking some precautionary measures to safeguard our patients and staff against any potential spread of the virus. We would like to assure our patients that, should the need arise, we have a robust plan in place and that the wellbeing of our patients and staff is our priority. All of these measures are being taken to protect our most vulnerable groups, to try and reduce the spread of this virus and to protect the front line healthcare workers from becoming unwell.

Any patient who is worried that they may have Coronavirus (either because they have symptoms of fever, or a continuous cough or cold, loss of their sense of smell or taste or have had contact with a confirmed case of Coronavirus) should self-isolate and ring 111.

This is a summary of the precautionary measures we have taken so far:

Guidelines on making appointments

We have implemented GP triage for all appointment requests with immediate effect. This means when you phone for an appointment a GP or Practice Nurse will phone you back to assess whether a face to face appointment is necessary or whether the problem can be managed via the telephone. We are postponing all chronic disease recall and screening appointments.  The nurse will contact those of you who do need a review by telephone.

Guidelines on attending appointments

Appointments are only given if absolutely necessary and will be given by a GP or nurse, do not come to the practice unless you have been asked to do so.

We are asking patients who have fever, cough or cold symptoms or have noticed a loss of their sense of smell or taste, NOT to attend the Health Centre unless they have been asked to do so by a doctor. If you have developed these symptoms in the intervening period between booking and attending your appointment, we ask that you do not attend but ring us on 01361 885040 instead.

If you are asked to attend, please limit the amount of time spent at the Health Centre as much as possible. Therefore we are advising patients not to arrive early for their appointments, to phone us from your car/ outside the building to let us know you have arrived. We can then meet you at the doors and let you into the building.  We wish to remind patients that the most effective defence against coronavirus is frequent hand washing for at least 20 seconds.

We would be very grateful if you could communicate with us by telephone where possible rather than attending for administrative tasks i.e. for results, to order medication or for other general enquiries. Please do not attend the surgery if you can deal with your query by telephone. Please do not bring family members or companions with you to appointments unless really needed (for example carers or to assist with mobility).

Guidelines for Ordering and Collecting Repeat Prescriptions

You can continue to order your medication in the normal manner for you. Please give at least 1 weeks notice to allow the pharmacy to prepare your medication before you go to collect it. The pharmacies are under enormous pressure at the moment, and we are trying to reduce this as much as possible by ensuring extra time for them to prepare prescriptions. 

Please bear with us as the situation evolves and remember that we all have a vital role in preventing the spread of this virus.

We would like to thank all of our patients for their understanding and patience whilst we have made changes to cope with the current pandemic. We are aware this is a very different model for accessing medical care, however it has been received very well and it has made our job much easier.

For the most accurate up to date information please click on NHS Inform

Text Message Appointment Reminders 

We are now up and running with text message appointment confirmations and reminders.  We may also use this service for health promotion and practice news including e.g. flu vaccination campaigns at appropriate times.  Consent forms will be available from reception when you next attend the health centre or complete the online form on the text messaging page.

Please keep mobile numbers up to date with the practice.

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