IMPORTANT PATIENT NOTICE
ESSENTIAL IT UPGRADE - LIMITED SERVICE 27 AUGUST 2025 - EMERGENCIES ONLY
Duns Medical Group will operate a limited service on Wednesday the 27th of August.
This is to allow for an essential server upgrade installation. During this period we will be running an emergency service only.
Unfortunately, we will be unable to provide the following services:
- No advanced booking of appointments.
- No repeat prescription issuing.
- No results can be given.
- No routine sick lines.
- Registration of new patients.
Please can patients ensure that they have sufficient supply of medication to cover this 24 hour period. All routine paperwork will be postponed to the following day.
Due to the nature of the works we will have limited access to medical records. Patients should also be aware waiting times may be longer due to written recording of notes.
We apologise for any inconvenience caused.
NHS Borders – Duns Medical Group
Temporary relocation of services from Knoll Hospital site in Duns due to RAAC
We are pleased to advise that arrangements have now been confirmed for the continued operation of services based at the Knoll Hospital site in Duns.
Due to the presence of Reinforced Autoclaved Aerated Concrete (RAAC) in some parts of the buildings on the Knoll site that require remedial action, work has been underway for the past three weeks to identify and safely move patients, staff and services to alternative, suitable accommodation.
Duns Medical Group has been moved to a non-RAAC affected area at the Knoll.
All patients have been contacted directly regarding the revised arrangements. When attending the site you may be required to enter the building via a different entrance, away from the areas affected by RAAC. Clear signposting will be in place and colleagues will also be on hand to point you in the right direction.
For services that have been temporarily relocated to a different location staff and patients have been advised of that directly.
Public Holidays
Duns Medical Group will close on Monday the 13th of October for public holiday. We will re-open at 8am on Tuesday the 14th of October 2025. For anyone requiring medical attention that cannot wait until the practice is open, please phone NHS 24 on 111. For any life threatening emergencies, please dial 999. 
General Medical Services Contract - NHS Borders
In July last year we wrote to inform you that NHS Borders had started a procurement exercise to award the General Medical Services contract for Duns Medical Group (DMG).
Following a successful process, we are pleased to tell you that the General Medical Services Contract has been awarded to Merse Medical Practice.
Merse Medical Practice are the neighbouring GP practice based in the Knoll Health Centre, Duns.
The General Medical Services provision contract to run DMG will be transferred to Merse Medical Practice on the 1st October 2025. From this date you will be registered with Merse Medical Practice.
By returning the Practice to Independent Contractor status, you will received increased continuity of care from a regular group of GPs, and we hope you see this as a positive step.
Blood Pressure Monitors
If the practice has loaned you a blood pressure machine and you have completed the 1 week of monitoring you were asked to record, we would be grateful if you could return the machine at your earliest convenience. Other patients are awaiting these machines, we do not have enough to be loaned out on a long-term basis.
eConsult is now live!
The surgery has now introduced eConsult, a new and efficient method of contacting us for all clinical and administrative queries, and we would encourage all our patients to use this as the first point of contact with us. By completing a short form, you will be able to provide us with a significant and useful amount of information about your query, which will allow us to deliver you an effective and efficient response in a timely manner. Click on the big blue banner on the home page to get started. For more information on eConsult please click on the Appointments tab.
Parking
Please be reminded that disabled parking spaces are for those who require them and who have a valid disabled badge. Also, please do not park or wait in/at the doctor spaces to the rear of the health centre; access is required at all times by GPs.