Covid-19 (Coronavirus) Update
We will be providing our patients with a series of updates regarding the Coronavirus as the situation develops. As a practice, we are taking some precautionary measures to safeguard our patients and staff against any potential spread of the virus. We would like to assure our patients that, should the need arise, we have a robust plan in place and that the wellbeing of our patients and staff is our priority. All of these measures are being taken to protect our most vulnerable groups, to try and reduce the spread of this virus and to protect the front line healthcare workers from becoming unwell.
Any patient who is worried that they may have Coronavirus (either because they have symptoms of fever, or a continuous cough or cold, have recently travelled to an affected area or have had contact with a confirmed case of Coronavirus) should self-isolate and ring 111.
This is a summary of the precautionary measures we have taken so far:
Guidelines on making appointments
We will be implementing GP triage for all appointment requests with immediate effect. This means when you phone for an appointment a GP or Practice Nurse will phone you back to assess whether a face to face appointment is necessary or whether the problem can be managed via the telephone. All pre-booked routine appointments are being cancelled or transferred to a phone consultation. This is being done to reduce the footfall in the practice in the hope that we can safeguard our most vulnerable patients and also our staff. We are postponing all chronic disease recall. The nurse will contact those of you who do need a review by telephone.
Guidelines on attending appointments
We are asking patients who have fever, cough or cold symptoms NOT to attend the Health Centre unless they have been asked to do so by a doctor. If you have developed these symptoms in the intervening period between booking and attending your appointment, we ask that you do not attend but ring us on 01361 885040 instead.
We are asking patients to limit the amount of time they spend at the Health Centre as much as possible. Therefore we are advising patients not to arrive early for their appointments, or if they do, to wait in their cars if possible until their appointment time. We wish to remind patients that the most effective defence against coronavirus is frequent hand washing for at least 20 seconds and we would ask patient to wash their hands prior to entering the consultation room.
We would be very grateful if you could communicate with us by telephone where possible rather than attending for administrative tasks i.e. for results, to order medication or for other general enquiries. Please do not attend the surgery if you can deal with your query by telephone. Please do not bring family members or companions with you to appointments unless really needed (for example carers or to assist with mobility).
Please bear with us as the situation evolves and remember that we all have a vital role in preventing the spread of this virus.
Thank you for your understanding at this time.
For the most accurate up to date information please click on NHS Inform
Text Message Appointment Reminders
We are now up and running with text message appointment confirmations and reminders. We may also use this service for health promotion and practice news including e.g. flu vaccination campaigns at appropriate times. Consent forms will be available from reception when you next attend the health centre or complete the online form on the text messaging page.
Please keep mobile numbers up to date with the practice.